Complaints and feedback
Complain or appeal a decision
If you have received a decision from NAV and you disagree with the decision, you have the right to file a complaint or appeal. Read more about your right to appeal a decision.
Complaints about service
Have you been treated poorly? Or had a bad experience with NAV?
Errors and wrong or missing information
Have you found an error on nav.no? Is it a technical error, wrong or missing information, or an accessibility issue? We would like to hear from you about these cases.
%20--%3e%3csvg%20contentScriptType='text/ecmascript'%20zoomAndPan='magnify'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20contentStyleType='text/css'%20id='Outline_Version'%20enable-background='new%200%200%2024%2024'%20version='1.1'%20xml:space='preserve'%20width='24px'%20preserveAspectRatio='xMidYMid%20meet'%20viewBox='0%200%2024%2024'%20height='24px'%20xmlns='http://www.w3.org/2000/svg'%20x='0px'%20y='0px'%3e%3cg%20fill='%233e3832'%3e%3cpath%20d='M12,0.876c-6.617,0-12,4.434-12,9.883c0,2.574,1.177,4.986,3.325,6.831l-2.41,4.812c-0.095,0.189-0.06,0.42,0.089,0.572%20c0.096,0.099,0.226,0.151,0.358,0.151c0.071,0,0.144-0.016,0.211-0.047l6.437-2.996c1.282,0.372,2.624,0.561,3.99,0.561%20c6.617,0,12-4.434,12-9.884C24,5.31,18.617,0.876,12,0.876z%20M12,19.643c-1.333,0-2.64-0.192-3.883-0.572%20c-0.118-0.036-0.246-0.027-0.357,0.025l-5.308,2.471l1.946-3.884c0.105-0.211,0.049-0.467-0.135-0.614%20C2.159,15.386,1,13.146,1,10.759c0-4.898,4.935-8.883,11-8.883s11,3.985,11,8.883C23,15.657,18.065,19.643,12,19.643z'/%3e%3cpath%20d='M15.276,5.875c-0.951,0-2.07,0.492-2.776,1.784c-0.706-1.292-1.826-1.784-2.776-1.784C8.139,5.875,6.5,7.198,6.5,9.412%20c0,3.182,5.473,7.199,5.706,7.369c0.087,0.063,0.191,0.096,0.294,0.096s0.207-0.032,0.294-0.096%20c0.233-0.17,5.706-4.188,5.706-7.369C18.5,7.198,16.861,5.875,15.276,5.875z%20M12.5,15.753c-1.63-1.246-5-4.254-5-6.341%20c0-1.588,1.13-2.537,2.224-2.537c1.086,0,1.942,0.864,2.29,2.312c0.108,0.45,0.864,0.45,0.973,0%20c0.348-1.447,1.204-2.312,2.29-2.312c1.093,0,2.224,0.949,2.224,2.537C17.5,11.497,14.13,14.506,12.5,15.753z'/%3e%3c/g%3e%3c/svg%3e)
Praise for NAV
Have you had a good experience? Would you like to praise a colleague or employee or share other positive feedback with NAV?