How to
Notify us of any changes
Report immediately if there have been any changes in your income, family situation or work situation, or if you plan to stay abroad.
You are required to provide correct information to Nav
In order for you to be paid the correct amount, we depend on you to provide correct information and report any changes in your situation or income.
If you provide incomplete or erroneous information, you may be paid the wrong amount.
You can report changes by sending us a message.
Do you receive financial social benefits and wish to report this to us?
See what you need to report if you receive financial social benefits.
Situations that can affect the amount you receive
Typical situations that can affect the amount you receive, are if
- you start earning more or less than you have previously told us. If you receive a pension or disability allowance, the income of a spouse, co-habitee or partner can be of importance to the amount you receive.
- there are changes in your civil status, i.e. when a marriage, partnership or co-habiting relationship begins or ends, or when a partner/spouse/co-habitee dies.
- your family situation changes because you have a child, a child leaves home, or a child is no longer provided for.
- you plan a stay in, or relocation to a foreign country.
Contact us if you are uncertain
The information you must report to us will depend on the type of financial support you receive. If you are uncertain as to whether the changes are important to your payments, you can read more about this in the decision letter you have received from us. You can also contact us by telephone.
New address or bank account number
You must also notify us if you have a new bank account number, or if you change your address:
Updated 03/26/2025
Write to us
Ask us a question and get a written answer
Response time is 3 business days. If you need answers faster, please see our chat service.
Call us at 55 55 33 33
Open weekdays at 9–15. We can call you back if the waiting time is over 5 min.
Closed now, opens at 9am