How to
Power of attorney
For third parties to access any information that Nav might have concerning you, they must either have the statutory authority to order Nav to disclose it, or you must grant them a power of attorney.
There is also information on power of attorney for physicians and dentists or other healthcare professional.
Contents
Nav’s duty of confidentiality covers all your contact with Nav, including any and all information about the services and benefits you receive.
General power of attorney
If you want someone to help you contact Nav, you can authorise a person you trust (power of attorney) to do it for you.
The power of attorney can be used in contact with Nav by telephone, in attendance at the Nav office, or in written enquiries such as an application or appeal.
You decide for yourself what the authorisation shall apply to, and how long it lasts.
Your attorney must present a written power of attorney, granting him or her the right to represent you. If you have chosen a lawyer to represent you in your case, he or she does not normally have to present a power of attorney.
Durable powers of attorney pursuant to Section 78 of the Guardianship Act, are processed in line with other powers of attorney.
Power of attorney for financial assistance
If you want someone to help you contact Nav, you can authorise a person you trust (grant him/her power of attorney) to do it for you.
The authorisation can be used when contacting your Nav office.
You decide for yourself what the authorisation shall apply to, and how long it lasts.
Watch film about power of attorney
In this film, you get information about what a power of attorney is, and how you can register a power of attorney with Nav.
Power of attorney - Information and registration (video, Vimeo)
A guardian protects the interests of his or her client and may represent the client in all or specific matters.
For adults, the guardian’s mandate shall be clearly defined in the appointment. The appointment must specifically address the scope of the guardianship, including whether the guardian’s authority is limited by matter or time. Depending on the specifications of the appointment, a guardian may have access to any information Nav has concerning his or her client, and may represent said client in meeting with Nav.
The guardian of a minor is normally the person who has parental responsibility for the minor. Pursuant to Section 47 of the Children Act, a parent who does not have parental responsibility for his or her child may also have the right to receive information about the minor from Nav.
Right of representation
Right of representation for close family members pursuant to Section 94 of the Guardianship Act does not grant the representative access to Nav’s information concerning the family member or the right to represent the person in contact with Nav.
Updated 08/13/2024