These are the names of our optional cookies and a description of what they do. If there's an asterisk (*) after the name, the description applies to all cookies that start with that name.

AMP_*

Cookies set by Amplitude collect data for statistical analysis of how the website is used, including the time, region, type of browser, and visited pages.

The statistics are anonymized and cannot be traced back to individual users. To prevent identification, we use a custom-developed proxy that removes parts of your IP address before sending the data to Amplitude.

_tajs*

Only used if you have agreed to participate in a survey through Task Analytics. It remembers which survey you have volunteered for, so you can answer it later at your convenience.

_hjSession*

Used for voluntary user surveys through HotJar. The data includes a technical ID to remember which invitation was shown, if you accepted it, and if the survey was completed.

oinfo

Used for statistics by the Salesforce platform, which the contact center uses to respond to written inquiries.

ta-dekoratoren-*

Used for voluntary user surveys through Task Analytics. To avoid showing the same invitation multiple times, the data includes a technical ID. Task Analytics collects IP addresses only to detect malicious use of their surveys and systems. The IP address is not stored with survey responses, allowing all responses to remain anonymous.

skyra*

Used by the tool Skyra to save the answers you give during a survey. Depending on the setup of the survey, this is either a session cookie or a cookie that is deleted within a few hours. The cookie is deleted when a survey is completed or closed.

skyra.state

Used by the tool Skyra to remember the user and wether surveys have been opened, closed or completed.

Umami

Umami is used to collect data for statistical analysis of how the website and services are used. Umami does not use cookies, but collects information about your browser to create a unique ID. This ID is used to distinguish you from other users. To prevent identification, we use a custom-developed proxy that removes parts of your IP address before sending the data to Umami.

usertest-*

Used to remember if you responded to or declined a voluntary survey, ie. through UX Tweak. This cookie is owned by Nav and is not associated with UX Tweak in any way.

The data includes a technical ID to track which survey version (e.g., A, B, or C) you were selected for, so you get the right version if you choose to participate later. Note that invitations to UX Signals surveys can be shown even if you have declines optional cookies.

BIGipServerpool_pr_gcp_navno_lb_https

Used to ensure efficient communication and transfer of website content between your browser and the correct servers.

com.grafana.faro*

Used to monitor the technical status of the website and related services. We need them to be able to fix errors quickly.

decorator-*

Remembers your language preferences and if you visit the website as a private individual, an employer, or as a partner. This is to ensure you do not get incorrect content or language.

nav-chatbot

Used to display chatbot Frida. Keeps track of ongoing chats and their IDs, so you can continue conversations across different pages on the site.

navno-consent-*

Remembers if you have accepted or declined use of voluntary cookies. If new cookies are added, the version helps us determine if we need to show the consent banner again. After 90 days we ask for consent again.

__next_scroll*

Remembers your scroll position on a page, so you return to the same spot if you navigate away from the page and later return to it. This function is a built-in function of the website framework used on nav.no (NextJS).

no.sosialhjelp.wonderwall.session

Used to remember who is logged into the website in the browser. This is a key that allows you to communicate with the website, send information, and update us on your situation securely. It is deleted when you log out or the login session expires.

psCurrentState

Used for screen sharing with a Nav counsellor. The data is only stored if you actively click on "Share screen with your counsellor."

selvbetjening-idtoken

Used to remember who is logged into the website in the browser. This is a key that allows you to communicate with the website, send information, and update us on your situation securely. It is deleted when you log out or the login session expires.

Sentry

Used to monitor the technical status of front-end applications and trigger alerts if errors have occurred. This is necessary for us to correct errors as quickly as possible. 

sso-nav.no

Used to remember who is logged into the website in the browser. This is a key that allows you to communicate with the website, send information, and update us on your situation securely. It is deleted when you log out or the login session expires.

vngage.*

Used for screen sharing with a Nav counsellor. The data includes a technical ID to ensure only the advisor can see the shared screen. Screen sharing will only start if you enter a unique one-time code given by our counsellor.

Complaints and appeals

klang-*

Used for temporary storage of unfinished forms when submitting complaints, appeals or additional documentation without logging in.

Pension

FORSTEGANGSSOKNAD_SESSION

Used if you are applying for retirement pension, to check if you already have retirement pension or an ongoing application.

language

Allows you to change language in a form (bokmål, nynorsk or English).

Report occupational injury or illness

persist:root

Used to temporarily remember what you have filled in, so that you do not lose work until you are ready to submit the form. Deleted when you close the browser window.

My Page

language

Remembers the language you have chosen on My page, so you get the same language across different content.

My Page for employers

msa-info-boks-*

Remembers if you have closed an info box, so that it does not appear again every time the page is loaded.

saksoversiktfilter

Stores the selected filter for the session. Necessary to be able to navigate without losing context.

sist_lest

Remembers when you last clicked on the alert bell.

virksomhetsvelger_bedrift

Remembers which organization number is selected, so you don't have to choose again every time you load a page.

Personal data

kontonr-result

Remembers if the account number change was successful, when you are sent back to personal data after logging in again for extra security.

Din pensjon

FORSTEGANGSSOKNAD_SESSION

Used if you are applying for retirement pension, to check if you already have retirement pension or an ongoing application.

language

Allows you to change language in a form (bokmål, nynorsk or English).

nav-obo*

Only used if you have power of attorney and have switched to a user other than yourself. Deleted if you switch back to yourself.

SESSION_PSELV

Remembers who you are logged in as, so that you can navigate between different pages.

Tiltaksarrangør - deltakeroversikt

filter-deltakerliste-*

Remembers which filters you have chosen in the menus until the next visit.

filter-veileder-*

Remembers which filters you have chosen in the menus until the next visit.

alert-message-last-message

Remember which information message from Nav was shown last until the next visit.

alert-message-hide

Remembers if you have chosen to hide the last information message.

Tiltaksgjennomføring

Innlogget-part

Remembers which party you are logged in as in the agreement solution in Tiltaksgjennomføring, such as employer or participant.

virksomhetsvelger_bedrift

Stores which business an employer has selected.

Cookies used by the Salesforce platform, which the contact centre uses to respond to and process written inquiries.

apex_*

Used to remember different parts of your login, both to remember who is logged in and to ensure that data such as secret login keys (tokens) are correct and secure.

autocomplete

Remembers your username so you do not have to enter it every time you visit the site. You can control this in the settings.

clientSrc

Used for security protections.

*CookieConsentPolicy

Remembers the consents you have given previously so you don't have to answer the same question again.

guest_uuid_essential_*

Sometimes a guest needs access to parts of our solution. They are then assigned a unique ID used to grant access.

idccsrf

Used to ensure that the login is valid and to prevent known browser vulnerabilities (Cross-Site Request Forgery) from being exploited.

inst

Used to redirect an old URL to a new URL. This can be, for example, if content has been moved or the original URL has been changed.

oid

Stores the last logged in organization for redirecting requests. Used for logging whether the cookie is present in site and community guest-user requests.

pctrk

Used to track unique page visitors.

PreferredLanguage*

Remembers the language you have chosen so you do not have to choose again the next time you visit the site.

sdfcstream

To be able to handle many visits at once, some of Nav’s services are hosted on multiple servers. This cookie ensures that your browser continues to communicate with the same server during your whole visit.

__Secure-has-sid

Used for the frontend application to know the login status after you have logged in.

sid

Used to distinguish the different devices visiting the site from each other.

sid_Client

Used to ensure that a login (session) is valid and has not been tampered with or forged.