When you apply for financial social assistance digitally, you provide information about yourself. This information, together with information that is entered automatically in the digital application, is sent digitally from nav.no to your Nav office. They are necessary for the Nav office to process your application.

We, the Directorate of Labor and Welfare, are responsible for nav.no and are data processors on behalf of the municipality. This means that we process the information about you on behalf of the municipal Nav office until you submit the application. Financial social assistance is a municipal benefit, and the Nav office is responsible for processing your application and your personal data.

We shall process your personal data in a secure and correct manner, and shall not collect more information than is necessary.

In addition to the information you provide in the application, we automatically collect the following information about you from other public registers when you start the application:

• citizenship, address and family relationship from the National Population Register
• bank account number
• telephone number from the Contact and Reservation Register
• working conditions from the State Register of Employers and Employees (Aa-registeret)
• national benefits from Nav

If you consent to it in your application, we also collect information about your taxable income from the Tax Administration and housing benefit from the Norwegian State Housing Bank.

In order for you to follow the status in processing of your application at nav.no, we temporarily collect relevant information about your application from your Nav office.

We store your personal data temporarily. This means:

• When you have sent the application to the Nav office, we will delete all the information, with the exception of additional technical data (metadata) which is stored for up to 200 days to provide you with better services. Metadata we store is the application date, processing ID and national identity number.
• If you yourself choose to delete the application without submitting it, we will delete all information about you from nav.no.
• If you do not complete the application within 14 days, the information will automatically be deleted from nav.no.

After you have submitted the application, the municipality is responsible for the information about you.

The legal basis for collecting information in connection with your application, is the Norwegian Social Services Act.

You have the right to information about, and access to, your own personal data. This is stated in the Personal Data Act. 

You also have the following rights in relation to your personal data.

• If information about you is incorrect, incomplete or unnecessary, you can demand that we correct or add information.
• In very special cases, you may have the right to have the information deleted. In order for us to be able to delete personal data about you, we can not have a statutory duty to store the data according to the Archives Act or other laws.
• In some cases, you have the right to limited processing of your personal data. If you have such a right, the information will be stored but not used.

You can read more about your rights (only in Norwegian) on the website of the Norwegian Data Protection Authority, or Rights for citizens (in English) on the website for European Commisson. Your municipality also has information on the processing of personal data on its website.

If you have questions about your rights or privacy after the application has been sent to the Nav office, you can contact your Nav office.

The municipality also has a data protection representative you can contact.

The Norwegian Data Protection Authority is responsible for handling complaints about privacy. You have the right to complain to the Norwegian Data Protection Authority if you are not satisfied with how we process personal data about you, or if you believe that the processing is in breach of the privacy rules.

Information on how to make a complaint can be found on the website of the Norwegian Data Protection Authority. Here is the complaint form (only in Norwegian).