Are you unsure if Nav is the sender?

Are you unsure whether an SMS or E-mail you have received actually comes from Nav? Do not click on links or open attachments.

How to avoid fraud attempts:

Use the browser 

Open your browser and enter nav.no in the address bar (the line at the top of the browser). Then you know you've come to the right website. 

A web browser is the program or app you use when browsing the internet, such as Microsoft Edge, Google Chrome or Safari.

Make sure you are logged in to nav.no

Before you share personal information, you must be sure that you are logged in to nav.no: 

When you are logged in to Nav with ID-porten, your name will appear together with the Log out-button at the top of the screen. On mobile, you can find your name and Log out button by clicking on the menu.

Have you already shared your bank account number or BankID?

Have you already shared information about your bank account number, credit card number or BankID? Do you suspect that it might be a scam?

Contact your bank immediately and tell them what has happened. The bank can help prevent major consequences. 

Have you shared passwords, security codes or passport/driving licence?

Change your password right away. Contact the provider of the service. 

What do you do if you are unsure about an SMS or E-mail? 

Do not panic. A suspicious SMS or E-mail does not mean that you have been scammed, but that someone may be trying to scam you. You always have time to investigate whether the inquiry is genuine. 

• Do not click on links or open attachments. 
• Take your time and look carefully at the SMS and E-mail. Check the address in the address bar (the line at the top of the browser) from the sender of the E-mail. Think about whether it might be right, healthy scepticism is never wrong. 
• Look at the language. Are there typos or bad language? This may indicate an attempted fraud. 
• Does the E-mail or SMS ask you to provide sensitive information such as bank account numbers or security codes? Do not give out information, only share information when you are logged in to nav.no. 
• If you are unsure, ask a friend, family member or colleague. 

See also tips at nettvett.no (text in Norwegian)