We do not store personal information about you on the open pages of nav.no and associated subdomains.

When you are logged in and using one of the services there, your personal data is handled in a secure way in accordance with the requirements of the Personal Data Act.

In the privacy policy you can read more about how Nav stores personal data.

You can find most of the information Nav has about you when you log in to nav.no. Here you will find information about:

• Personal data
• Contact information
• Residential address
• Membership of the National Insurance Scheme
• Bank account number for payments
• Your Nav office
• Working relationships
• Activity plan
• Your cases
• Payments from Nav
• Your Sick Leave
• Your Pension
• Accumulation of pension rights for care work
• Institutional stay
• Disclosure of personal data to insurance companies
• Power of attorney and need for aids and facilitation

If you would like access to the information Nav has about you, you can contact us.

On nav.no and associated subdomains, cookies are used both on open and logged-in pages. The function can be switched on and off in most browsers through "settings", "security" or similar.

Cookies do not contain personal information and do not pose a security risk to you. If you disable cookies in your browser, not all services will function as intended.

Why cookies?

We use information from cookies to improve the user experience and content. When you visit nav.no, your browser sends information to Nav's systems.

For each page you open, information is stored about which page you are on, which page you came from and go to, which browser you use, whether you use a PC or mobile solutions, etc. This way we can improve the flow and experience for everyone who uses the website.

The information is only used to map how and how much nav.no is used, but without identifying IP addresses. We use the tools Amplitude, UX Signals, Uxtweak, Hotjar and Task Analytics in the analysis work.

You log in to nav.no through the public ID portal with MinID or BankID. Most digital services in Nav require you to log in with the highest security level, i.e. BankID, BankID on mobile, Buypass or Commfides.

If you have logged in with MinID and go to a service that requires the highest level, you will be notified.

Employers and login

Employers log into Nav's services at nav.no and Altinn via the ID port with BankID level.

When you log in to nav.no, you will find digital services and applications.

The privacy policy for Nav applies to all activities and information you provide when you have logged in.

Terms of use

When you access a single service, you may encounter texts along the way that are about information that Nav collects, or information that you provide. Example:

In a follow-up service for sickness absence, you are told not to write sensitive information in a field because your employer can read this.

In some services, you may come across a text with terms of use that you must accept to be allowed to use the service. Such terms of use will vary with the service. You can get information about how the service works, what we require of you or choices you must make and understand the consequences of.

Terms of use may also contain information about necessary information that we will obtain from other bodies and where we must have your consent.

Javascript

The logged-in services only work in browsers that support Javascript. There are small program files that make the service work as it should. If you get a message that Javascript is not activated, you can turn it on through "settings", "security" or similar.

Navigation in forms

When you fill in a form on nav.no, you should use the buttons or links in the form to go back and forth in the form.

Avoid the forward and back buttons in the browser, it can sometimes cause data to be saved twice.

Secure digital communication with Nav

All digital communication you have with Nav when you have logged in is secure, regardless of how you have logged in.

In the Write to us service, you can send simple messages to Nav regarding your income, family situation or other matters that are important to your case and payment.

In the digital activity plan, you can have a dialogue with an advisor at the Nav office about work activities and follow-up from Nav.

When you chat with Nav, the chat is automatically saved. We do this for statistics and learning, so that we can develop the service.

When you talk to chatbot Frida, you must not enter personal information.

When you talk to an advisor, you must make an agreement with the advisor and log in with bankID before entering personal details.

Storage of information

Chatbot

• The conversation with chatbot Frida is stored for 90 days.
• If you have entered personal information such as name, social security number, telephone number or e-mail address, this will automatically be deleted from the call log.

Chat with an advisor

• Chat with an advisor is stored for 2 days. The exception is chat about social services, which is deleted immediately after the chat has ended.
• If you identify yourself with your bankID and the conversation is relevant to your case, the conversation will also be saved in your case folder.